Reference

How moled4d Handles Your Privacy

Your account information and payment activity — including transactions through DANA, OVO, and GoPay — are handled with care and stored only for the purposes we explain here.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyYour Right to Access & DeleteIndonesia-Applicable Policy

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data integrity are built into every layer of how we operate. Here is how we handle the four areas that matter most to you.

Encryption & Storage

Your account data and payment records are encrypted at rest and in transit. DANA, OVO, and GoPay transaction details are stored on secured servers with access limited to verified internal processes only.

Cookies & Session Data

We use session cookies to keep you logged in and to detect unusual access patterns. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.

Retention & Deletion

We keep your data only as long as your account is active or as required by applicable regulations. Once that obligation ends and you request deletion, we remove your profile data from active systems.

Access Requests & Changes

You can request a copy of the data we hold on your account or ask us to correct inaccurate details.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review, update, or request deletion of your personal data, our support team handles these requests directly. You can reach us through live chat inside your account, by email at the address listed in your account settings, or through our official support channel. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt so you know your request is being handled.

Live Chat Open your account dashboard and start a live chat session to submit a data access or deletion request directly to our support team.

Email Support Send your data request to the support email address shown in your account settings. Include your registered contact details so we can verify your identity.

Account Settings Some data updates — like your contact number or linked e-wallet — can be made directly inside your account settings without contacting support.

What We Collect and Why We Keep It

moled4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide during registration — your name, contact details, and the e-wallet credentials you link for deposits via DANA, OVO, or GoPay. We also log session activity, device type, and IP address to keep your

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account secure and to verify that each payment instruction matches the registered wallet holder. We do not sell this data to third parties. Payment records are retained for the period required by applicable financial regulations in eligible regions; account profile data is kept while your account
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remains active and for a reasonable period after. If you request deletion, we act on that request within the scope allowed by local law and any active regulatory obligation. Players in Medan and Bandung access the same account protections as all other supported regions — no
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regional exceptions apply to data handling. Availability of our service and the scope of data rights depend on local law in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions Answered

These are the questions we hear most often about how we handle account and payment data. If your question is not covered here, reach out through live chat or email.

We collect your registration details, linked e-wallet identifiers for DANA, OVO, or GoPay, device information, and session activity. This covers what we need to verify your identity and process your payments securely.

We do not sell your data. We share information only with payment processors like DANA, OVO, and GoPay as needed to complete your transactions, and with service providers bound by confidentiality obligations.

Payment records are retained for the period required by applicable financial regulations in your eligible region. Account profile data is kept while your account is active and for a reasonable period after closure.

Yes. Submit a data access request through live chat inside your account or via the support email listed in your account settings. We will verify your identity and provide the relevant records.

Contact support through live chat or email with a deletion request. We will act on it within the scope permitted by local law and any active regulatory obligation, then confirm when the process is complete.

We use session cookies for login continuity and security monitoring. You can manage or block cookies through your browser settings, though some account functions may not work correctly without them.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMoled4D Banking Appmoled4d App

How moled4d Handles Your Privacy

How We Protect and Manage Your Information

Encryption & Storage

Cookies & Session Data

Retention & Deletion

Access Requests & Changes

Reach Us About Your Data

Privacy Policy Questions Answered

01 What personal data does moled4d collect when I open an account?

02 Does moled4d share my data with third parties?

03 How long does moled4d keep my payment records?

04 Can I request a copy of the data you hold on me?

05 How do I request deletion of my account data?

06 What cookies does moled4d use and can I turn them off?

Privacy Policy

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